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Frequently Asked Questions

Find quick answers about discreet packaging, delivery timelines, size measurements, exchange rules, and payment methods.

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Discretion & Packaging

How discreet is the parcel delivery?
We guarantee 100% confidential and discreet delivery. Every order is packed in a thick, completely opaque security poly-mailer or plain brown box. The courier label contains only your delivery address and phone number—no product names, bra cup sizes, or lingerie images will ever be visible on the outside.
Will the courier delivery man know what is inside?
No. The airway bill and courier invoice state general merchandise (e.g. "Garments / Boutique Apparel"). The courier driver has zero knowledge of the intimate contents.

Shipping & Payment

What are the shipping charges and delivery timelines?
Nationwide Delivery Fee: Flat ৳150 delivery charge across all 64 districts in Bangladesh with 100% discreet packaging (Delivered within 2 to 4 business days).
Can I pay via Cash on Delivery (COD)?
Yes! We provide Cash on Delivery all across Bangladesh. You pay the delivery courier upon receiving your parcel in hand. We also accept instant bKash, Nagad, Rocket, and card payments.

Sizing, Fit & Exchanges

How do I know my correct bra cup and band size?
Please visit our Size Guide for step-by-step measurement instructions. You can also message our female fitting advisor on WhatsApp for private, confidential recommendations.
Can I exchange a bra if it doesn't fit properly?
Yes! We provide a 48-hour size exchange guarantee for bras and nightwear, provided the garment is completely unworn, unwashed, and all original brand tags remain intact. (Due to hygiene regulations, panties cannot be returned once delivered).

Still have an unanswered question?

Our concierge team is available 7 days a week to assist you.